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Terms & Conditions

1. Introduction

vahana.lk is an online platform for buying, selling, hiring, and accessing services related to vehicles, spare parts, accessories, and automobile business directory services in Sri Lanka. By using vahana.lk, you agree to these Terms & Conditions. If you do not agree, please do not use our platform.

2. User Responsibilities

Users must provide accurate and truthful information when posting ads or engaging in transactions. Users are responsible for the content they post and must ensure it complies with Sri Lankan laws. Users must not engage in fraudulent, misleading, or illegal activities on vahana.lk. Users are responsible for directly communicating and completing transactions with buyers or sellers.

3. Ad Posting Guidelines

Ads must be related to vehicles, spare parts, accessories, automobile services, rent and hire, maintenance and repairs, and the automobile business directory listings. Duplicate, misleading, or expired ads may be removed without notice. Ads promoting illegal activities, counterfeit products, or prohibited content are strictly forbidden. vahana.lk reserves the right to reject or remove ads that violate these terms.

4. Premium & Featured Listings

Users can opt for premium, featured, and verified listings for increased visibility. Any user can request banner display ads and logo display in automobile business directory listings. Payments for premium, featured, and verified ads, as well as banner and logo display ads, are non-refundable unless a valid issue is raised within 24 hours. vahana.lk does not guarantee specific results for premium, featured, and verified ads but ensures higher visibility.

5. Transactions & Liability

vahana.lk does not own, inspect, or guarantee the vehicles or services listed. All transactions are directly between buyers and sellers; vahana.lk is not responsible for disputes. Users are encouraged to personally verify details before making a purchase or payment. vahana.lk is not liable for any financial loss, fraud, or misrepresentation by users.

6. Account Management & Termination

vahana.lk reserves the right to suspend or terminate accounts violating these terms. Users found engaging in fraud, spam, or repeated violations will be permanently banned. Users can request account deletion by contacting customer support.

7. Community Trust & Fair Usage

Users must not spam or post repetitive ads to manipulate rankings. Users should respect other members and maintain a professional environment. vahana.lk may introduce user rating systems to improve trust and safety.

8. Dispute Resolution

vahana.lk encourages users to resolve disputes among themselves amicably. In cases of fraudulent activity, users may report the issue to vahana.lk for review. vahana.lk does not act as a mediator but may suspend fraudulent accounts.

9. Third-Party Services & Links

vahana.lk may contain links to third-party websites or services. vahana.lk is not responsible for third-party policies, services, or transactions.

10. Changes to Terms & Conditions

vahana.lk reserves the right to update these Terms & Conditions at any time. Continued use of the platform after updates implies acceptance of the new terms.

For any concerns or queries, please contact us at info@vahana.lk.